Elizabeth Dwoskin:
Well, they knew right away on Thursday night, U.S. time, that a video had been uploaded, because, again, it was streamed live on Facebook.
But then, immediately, people on 8chan and other sites started taking copies of the Facebook video and uploading it like crazy onto YouTube. So they already knew this was going to be a problem. And what's wild is that, even though it was kind of an all-systems-go effort, by the next morning, they were realizing that the stuff is still up and easily findable.
So what they actually chose to do — and it doesn't say great things about where the situation is — they basically hit a panic button, and they chose to disable some major features of YouTube. And they made a huge decision that they have never made before to suspend the use of human moderators.
Usually, the content will go through A.I., and then a moderator, a human makes a decision. But they realized the humans are going too slowly. We're just going to let A.I. make the decision, even though A.I. is wrong a lot. But they would rather err on the side of being wrong and having less video.
But that was like a stopgap measure.
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